Frequently Asked Questions

Our hours of operation are Monday thru Friday from 8:00am to 6:00pm Eastern Time and our after hours sales team is available 24 hours a day, 7 days a week. Whether it’s placing an order or answering questions that may help in your purchasing decisions, our specialists are ready to assist you. You can also contact us via email.
  • Billing Address (Name, Address, Phone Number, and E-mail)
  • Shipping Address (Name, Address, Phone Number, and E-mail)
  • Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)

The shipping address is required in order to ship your order; the e-mail address is used to send your receipt and tracking information; the billing address is needed to verify the identity of the cardholder; and the phone number is necessary so that we can call you if there's a problem with your order.
For online orders via our shopping cart we accept Visa, MasterCard, American Express and Discover. We also accept checks and money orders. Mail your check or money order along with a detailed letter listing the items you would like and the shipping destination.
Please note that delivery time is subject to the ability of our couriers (UPS, FedEx, and USPS) to fulfill their delivery schedule. FactoryOutletStore is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.

Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges.

Note: Any changes made to the delivery addresses after shipment will result in a $13 Correction Fee. If the correction will result in the package going to a different state, customer will be responsible for the Correction Fee plus the cost of Shipping.
All orders are processed and shipped within 1-3 business days.Only orders successfully processed by 4pm Eastern Standard Time are eligible for same-day shipment. In case the product you selected is on backorder, you will receive immediate notification and be given the choice to remain on backorder, substitute the backordered item for another item or cancel the order. All orders go through an address verification system in order to protect our customers and the company against fraud. Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.
For Brand New/ Unopened/ No Longer Needed Merchandise ONLY

Items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 15% restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund. Please DO NOT send defective merchandise to this warehouse. Any defective items received at the Syosset warehouse will be returned to sender at customer’s expense. Please send the following returns to:

575 Underhill Blvd
Unit 350
Syosset, NY 11791

All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.). Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer's merchandise packaging. Doing so requires FactoryOutletStoreto pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.

We will not accept items back unless they are returned with the manufacturer's original packaging.

FactoryOutletStoreis not liable in any way for returned packages that were lost or damaged during shipment.

Please include a copy of your receipt along with a description of why you are returning the merchandise. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by Label or the customer while processing your return/exchange.

Click Here for Return/Exchange Form. (NON-Defective Items)


You must contact FactoryOutletStoreto get an RMA number before any item can be approved to be sent back. FactoryOutletStoreis not responsible for any defective items that are sent/received anywhere but our Syosset, NY warehouse. Please ship all defective items to:

575 Underhill Blvd
Unit 350
Syosset, NY 11791

No credit will be given for a product that is sent back without prior authorization from FactoryOutletStore. FactoryOutletStorewill not be held responsible for lost or improperly shipped items.

Kwik Tek is the Manufacturer of Airhead & Sportsstuff Brands.

Kwik Tek warrants, to the original purchaser only, that their high performance products, when used for normal recreational purposes, are free from defects in material and workmanship for a period of ninety (90) days from the date of purchase. This warranty excludes products for rental, for hire, and other uses not considered normal recreational purposes. Kwik Tek will not be held liable for incidental or consequential damages.

The Kwik Tek warranty does not cover:

Products without the Code with dashes in it or KT Stamp or Kwik Tek Warranty Label or Kwik Tek embossing on perimeter of valve
Failures caused by over-inflation and under-inflation
Snags, tears, cuts and punctures obtained during normal use
Fading from exposure to sunlight or weathering
Misuse, abuse and neglect
Improper storage

Click Here for Defective Item Return Form.

In order to process your warranty request, FactoryOutletStorerequires the following TWO items:

1.Sales receipt from with date of purchase.
2.Code with dashes in it (found printed on the unit below the warning on the tube or near the valve.)
3.Photo showing KT stamp on product or Kwik Tek Warranty Label (found on underside of nylon valve flap) and/or Kwik Tek embossing (found on the tube near the base of the valve.)
*Your warranty request cannot be processed unless you provide the INFORMATION REQUIRED ABOVE.

Prior authorization is required for returned merchandise. No credit will be given for a product that is sent back without prior authorization from FactoryOutletStore. FactoryOutletStorewill not be held responsible for lost or improperly shipped items if a return number is not obtained in advance. After receiving an authorization number from FactoryOutletStore, please ship parts as instructed to the following address.

575 Underhill Blvd
Unit 350
Syosset, NY 11791

If your product is out of warranty, you may be able to purchase replacement parts from Kwik Tek’s service department by contacting them directly at 800-624-1297. Replacement parts are shipped within 72 business hours of warranty verification. If you have questions about this product or replacement parts contact Kwik Tek, Inc. at Toll Free: 800-624-1297
Brand New:
All brand new products are factory sealed. All brand new products come with a 1 year manufacturer’s warranty.

Factory Serviced:
A product can be designated as factory serviced for several reasons, including:

It was returned:
People might return a product for many different reasons. Sometimes they simply don’t understand how to use it. Other times it’s because they received a product as a duplicate gift. Such returns may not be sold as "new" and must be sold as factory serviced.

It required repair:
Some products require repair of initial defects. Rest assured we only sell fully-repaired products that operate as new.

When a product has been returned, it is fully examined by trained technicians. They evaluate every detail to be sure it meets all performance specifications. If they determine that the product can be refurbished, it is reconditioned or repaired to factory specifications, then cleaned and tested. Only then is it packaged and presented here for purchase.

Note: Some products may have minor cosmetic blemishes and/or may not include small accessories such as belt clips, wall brackets, carry cases, manuals, etc.
The manufacturer’s warranty period of all the products we sell is stated in the product description.

Brand New Items: All brand new items come with at least a 1 year manufacturer's warranty.

Newly Overhauled Items: All newly overhauled items come with at least a 30 day warranty depending on the model.
In addition to the manufacturer’s warranty that already comes with your product, you may purchase Factory Protection Plans on most of our products.
To learn more about your Factory Protection Plan, please click a link below based on where you live.

Click here if you live in: Alaska, Delaware, Iowa, Idaho, Indiana, Kansas, Louisiana, Maryland, Michigan, Mississippi, North Carolina, North Dakota, Nebraska, Pennsylvania, Rhode Island, South Dakota, Tennessee, West Virginia.

Click here if you live in: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Kentucky, Maine, Massachusetts, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, South Carolina, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, Wyoming.

All information submitted to FactoryOutletStore is managed with care. We DO NOT sell customer data. All data collected is secured under 256-bit SSL protection.

Email Offer Subscriptions:
Upon placing an order through this Site, you will automatically be enrolled in the best offers email promotion list based on the billing email address information you have provided, unless you opt-out of receiving such communications. You can withdraw your consent at any time through an email unsubscribe link or by opting-out from our email promotion list by clicking here. This simple opt-out process allows you to unsubscribe if you decide not to receive any further promotional emails from our family of web stores. In order to make our email offers more relevant and useful to you, our servers may receive a confirmation when you open an email message from In addition, if you have any questions about receiving communications from us you may email us at at any time.
Our website is not only designed to make your shopping experience easy, quick and enjoyable, but also secure. Protected by a 256-bit secure server certificate, none of our customers' information is released and is all confidential. We DO NOT sell any of our customers' information.
FactoryOutletStore offers a full range of products produced by a variety of manufacturers. Please note that does not in any manner allege any affiliation between the manufacturers and our corporation. All products that appear on are the sole property of FactoryOutletStore , unless specified otherwise. Such materials protected by this copyright include, but are not limited to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website. FactoryOutletStore’s website is used only for the purpose of shopping on this site, placing an order on this site, or for conducting other tasks associated with shopping or placing an order on this site. By placing an order with you acknowledge and agree that at no time is FactoryOutletStore making any representation or warranty regarding the products purchased by you the consumer.

Toll free: 1-800-816-0810

575 Underhill Blvd
Unit 350
Syosset, NY 11791

*** NOTE *** We strive to provide accurate and reliable information about our products and services. However, human mistakes do happen and we cannot be responsible for any typographical errors and reserve the right to cancel orders due to such occurrences. If you are browsing our site and notice something that may seem questionable (i.e. misspellings or incorrect product information) please be kind enough to send us an email at: . We would greatly appreciate it.